Beschreibung
Preventing and Solving Conflicts Constructively
Ziel
Achieving your goals
- Making all parts involved aware that conflict can be regarded as a chance.
- Model of conflict management.
- Levels of conflict development.
- Recognizing and assessing conflict.
- Managing conflict.
- Resolving conflict constructively.
- Preventing conflict by recognizing signals and changes.
- How effective conflict management encourages teamwork and helps to achieve teams’ goals.
- Inspiring your team and colleagues to see the advantages of open and honest communication.
- Building healthy, communicative, and trustworthy relationships through open communication.
Group-dynamic processes
- Importance of group-dynamic processes when working with or in teams and groups.
- Group-dynamic model by Tuckmann (norming, storming, forming, performing) and how to put it into practice in order to avoid conflict.
Communicative skills
- Strategies of ”active listening” to clarify needs.
- Non-violent communication (Marshall Rosenberg) with concrete advice on how to adjust your choice of words and improve your non-verbal communication skills.
- Giving and receiving feedback.
Working in international contexts
- ”Ethnocentrism”, bias and prejudice as a source of conflict.
- Increasing the intercultural competence by developing an awareness for different influencing parameters, based on differing values, cultures, traditions and working habits.
Kommende Starttermine
Inhalte / Module
You will be able to
- develop your own positive attitude to conflict,
- develop your individual communication style,
- develop an approach to solution-oriented improvements whenever conflict occurs,
- help your team address and overcome conflict and foster relationships within your team,
- develop an empathetic communication style within your team,
- increase the motivation, communication, and performance of your team,
- increase cultural awareness and skills required to work in and with international teams,
- become more sensitive to value system, cultural and traditional differences.
- improve your ability to recognize potential conflict before it arises.
Zielgruppe / Voraussetzungen
Group and/or team leaders and managers, project owners, executives or team members working with/in international teams that use English as their means of communication. You are interested in getting practical advice on how to resolve conflict effectively.
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Haufe Akademie
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