The good tone on the Phone (for apprentices)

Nowadays, telephone has become the most important means of communication for making the agreements in both, professional and leisure time. You might start a telephone conversation with a proper outline about how it will go and what you will talk about. But what happens when the conversation gets into the points you have not anticipated, such as, you have not understood the name of the interlocutor, or the message on the answering machine of the desired interlocutor, or have to leave a message, or answer some questions from the interlocutor.
To tackle these complicated situations, in this seminar, we will cover everything you need to know about phone calls whether you have to make a telephonic conversation with a colleague, a manager, or a client, feeling comfortable, calm, and communicating clearly is essential.